Privacy Policy | Future Academy

Last updated: 10 November 2026

Future Academy (“Future Academy”, “FA”, “we”, “us” or “our”) is an India-based career guidance and employability platform. Our job-related services include personalised career and vacancy recommendations, AI-supported profiling and assessments, optional skill-development programmes, and interview-opportunity coordination.

Future Academy is operated by FUTURE ACADEMY, with its business address at West Bengal, India.

This policy explains how we collect, use, share, protect and retain personal information when you visit our website at joinfutureacademy.com, use our app or services, submit an advertisement or enquiry form, enrol with us, or communicate with us through WhatsApp, telephone, email or other channels.

It applies to information we handle, including information submitted through advertising platforms such as Facebook, Instagram, Google, YouTube and other platforms identified in the notices accompanying our forms. We handle personal information under applicable Indian privacy law, including the Digital Personal Data Protection Act and its rules to the extent their relevant provisions are in force.

This policy explains our data practices. Viewing it, visiting our website or purchasing enrollment does not, by itself, constitute consent to optional marketing or personalised advertising. Fees, service entitlements, eligibility and refunds are addressed in our enrollment terms and refund policy.

The information we collect depends on the service you request. We identify required fields and explain why additional information is needed.

Category — Examples and collection context

Enquiry and contact information — Name, phone or WhatsApp number, email address, location, interests and information you provide through a website form, advertisement, callback request or conversation.
Account and enrollment information — Account identifiers, authentication information, date of birth or age information, profile photograph and details needed to create and manage your account.
Career and education information — Education, qualifications, skills, work experience, career preferences and relevant documents you choose or are asked to provide for a specified service.
Assessments and training information — Responses, submitted work, session interactions, progress, AI-generated profiles, recommendations and assessment scores. Audio, video, recordings or transcripts are collected only when a feature requires them and after the relevant notice and any required permission.
Payment and transaction information — Enrollment or programme purchased, amount, transaction reference, payment status, invoice information and refund records. Payment providers process payment credentials through their own systems.
Technical and usage information — IP address, browser and device information, approximate location derived from technical information, pages or screens visited, referral source, timestamps, advertising identifiers, cookie information and interactions with our services, subject to applicable permissions.
Communication and preference records — Enquiries, support correspondence, WhatsApp interactions, communication preferences and records of consent or withdrawal. If a call or session is recorded, we provide notice and obtain permission where required before recording.

Please do not send passwords, OTPs, UPI PINs, full payment-card details or government identification numbers through general enquiry forms or WhatsApp messages. Any additional identity verification will have a specific purpose and notice; it is not a routine requirement for submitting a marketing enquiry.

We receive information:

Directly from you through forms, account registration, payments, assessments, training sessions and communications.
From advertising platforms when you submit a form or otherwise choose to share details with Future Academy.
From payment and service providers when they confirm a transaction or deliver a service on our behalf.
Through cookies and similar technologies, according to the permissions described below.
From an employer or interview partner where you have requested an introduction or participated in an FA-coordinated opportunity, and the sharing has been explained to you.

We do not treat publicly available contact details, purchased contact lists or information supplied by an unrelated business as permission to send you promotional messages.

We use relevant information to:

Answer your enquiry and follow up through the channels you requested or permitted.
Create and authenticate your account, manage enrollment and deliver purchased services.
Personalise career guidance, job-vacancy recommendations and relevant learning opportunities.
Generate AI-supported profiles, assessments, feedback and progress reports.
Coordinate interviews or employer introductions that you request or authorise.
Process payments, issue invoices, manage refunds and provide support.
Send service communications and, where you opt in, promotional messages.
Understand service performance, resolve problems, protect accounts and improve our services.
Measure advertising, manage permitted advertising audiences and personalise advertising where the relevant notices and permissions apply.
Meet legal obligations, maintain necessary records, investigate misuse and establish or defend legal claims.

We obtain consent where required and otherwise process information only where applicable law permits. Information voluntarily provided for a specific request is used for that request; it is not automatically reused for unrelated marketing.

If you decline information necessary for a particular service, or withdraw consent on which that service depends, we explain the resulting limitation. Optional promotional consent is not a condition of purchasing enrollment.

We use the WhatsApp Business Platform to communicate with people who contact us or give the relevant permission.

With your opt-in, we may send the categories of messages you select, such as enquiry responses, enrollment or payment updates, interview reminders, job-opportunity updates, programme information and promotional offers. Service updates and promotional messages have separate preference choices. Messaging permission does not automatically authorise marketing calls.

Providing a phone number or accepting this policy alone does not authorise ongoing WhatsApp promotions. We keep a record of the permission given.

You can withdraw permission by replying STOP, using an unsubscribe option provided in a message, or emailing future.academy.net@gmail.com. We also honour clear opt-out requests made through other support channels. If you ask us to stop all WhatsApp contact, we stop that channel and use another permitted method for necessary service communications.

Opting out of promotions does not cancel your enrollment. WhatsApp and Meta also process information under their own applicable privacy notices.

We respond to enquiries and provide necessary account, payment, security and service information through appropriate channels. Promotional email, SMS, telephone calls and app notifications are subject to the permissions and rules applicable to each channel.

You can unsubscribe from promotional emails using the link provided, ask a caller to stop promotional calls, adjust available app permissions or contact us. Permission for one communication channel is not automatically permission for every other channel.

Where an authorised calling or support partner contacts you for FA, it must identify its relationship with Future Academy. We do not authorise that partner to reuse your information for its own marketing.

We use essential technologies to operate and secure our services. Optional analytics and advertising technologies are governed by the choices presented to you and by applicable law and platform requirements. Where consent is required, those technologies and related data sharing are not activated until consent is received.

Where included in that verified list:

Meta tools help us understand advertisement responses, measure website or app actions, and create or manage permitted advertising audiences on Facebook and Instagram.
Google Analytics and Google advertising features help us understand visits, measure campaign results and, where enabled and permitted, support remarketing, advertising reports and relevant ads across Google, YouTube and participating services.
Other advertising or analytics providers perform the purposes stated for them in the current tool list and the relevant collection notice.

We and these providers may use first-party and third-party cookies or other identifiers together. Information shared can include device or browser details, pages visited, ad interactions and conversion events, such as an enquiry or completed enrollment.

Where an enabled audience-matching or enhanced-conversion feature requires it, we may share eligible contact information you provided directly to us, such as an email address or phone number, after the required notice and consent. Such information may be hashed before transmission. Hashing does not make matching information anonymous.

Providers may match permitted information with information they hold and process it under their own terms and privacy policies. We do not send passwords, payment credentials, identification documents, private session recordings or individual assessment content as advertising-event data. Consent does not permit information sharing prohibited by a platform.

You can review or withdraw optional tracking choices through contacting us. Browser and device settings provide additional controls. Refusing personalised advertising does not prevent all advertisements.

Useful provider information and controls include:

Meta advertising preferences are also available through its Accounts Center. Platform controls are additional to, and do not replace, your choices with FA.

We share information only for a specified purpose, using the information relevant to that purpose:

Service providers. Hosting, account-management, communication, payment, customer-support, analytics, AI and other providers may process information needed to perform services for us. We require providers acting on our behalf to protect that information, limit access and use it according to their authorised role and applicable contractual obligations.

Employers and interview partners. Where you request or authorise an FA-coordinated interview or introduction, we may share relevant profile, qualification, contact and assessment information after explaining the intended sharing and obtaining any required permission. Viewing a vacancy does not, by itself, authorise disclosure of your complete FA profile to an employer.

Advertising providers. Limited information may be shared for the activities described in Section 7, subject to your choices and applicable requirements.

Legal and professional recipients. Information may be disclosed to authorities, courts, legal advisers, auditors or other professional advisers when required by law or reasonably necessary for a lawful investigation, compliance obligation or legal claim.

Business changes. If a merger, restructuring or transfer involves personal information, we require appropriate confidentiality and safeguards, and provide notice or obtain consent where required. A business transfer does not itself authorise unrelated marketing.

We do not sell lead lists or rent your personal contact information to third parties for their independent marketing. If another organisation wants to market directly to you, separate information and any necessary permission are required.

FA uses relevant career information, responses and learning interactions to generate profiles, recommendations, assessment scores and feedback. These outputs may influence recommended learning, opportunity matching or eligibility where the applicable service notice explains that use.

AI outputs can be incomplete or inaccurate. You can ask us to correct underlying information and request a review of an assessment or recommendation through the contact details below.

Before collecting audio, video or session recordings, we explain what is captured, its purpose, who processes it and its retention. Device permission does not replace any separate consent required for recording or reuse.

We do not treat consent to receive career services as permission for unrelated reuse of identifiable training sessions, profiles or assessment content. Any materially different use, including identifiable data for general-purpose model training, requires a specific notice and any necessary separate consent.

Our services may display job information and links to external vacancy or employer websites. When you follow an external link, that destination may receive ordinary browser information and process information you submit under its own privacy policy. An application submitted on an external platform is governed by that platform's practices.

We seek separate permission before publishing an identifiable testimonial, success story, photograph, interview clip or similar promotional material. Purchasing enrollment is not consent to appear in FA advertising.

We retain information only while needed for its stated purpose or a justified legal, accounting, security or dispute-related requirement.

Enquiry records are reviewed and deleted or anonymised once no longer needed to respond to the enquiry or conduct the permitted follow-up.
Marketing information is used while the relevant permission and purpose continue. Following withdrawal, we stop the applicable marketing and may retain a minimal suppression record to honour your choice.
Account, profile and learning records are retained as needed to provide active services and handle your requests. Lifetime access does not mean every piece of information is kept indefinitely.
Session recordings and transcripts follow the retention period disclosed for the particular feature.
Transaction, consent, security and dispute records may be retained for the applicable legal period or while needed to establish compliance or resolve a matter.

When information is no longer needed, we delete or anonymise it. Copies in backups are removed through scheduled backup processes and are not used for continuing marketing. Information restored for recovery remains subject to the applicable deletion or restriction.

You can request account and associated-data deletion by emailing future.academy.net@gmail.com with the subject “FA Account/Data Deletion Request”. We may ask for limited information to verify the request. If any information must be retained, we explain the category and reason. We also instruct relevant providers acting on our behalf to carry out applicable deletion requests.

We use reasonable technical and organisational safeguards appropriate to the information handled, including controlled access, secure transmission and measures to protect information held by authorised service providers. No internet transmission or storage system can be guaranteed completely secure.

We maintain procedures to assess and respond to security incidents and provide notifications to affected people or authorities when required.

Some service providers may process information outside India. Where this occurs, we follow applicable transfer restrictions and use appropriate contractual and security safeguards. We do not claim that all information remains in India unless that is true of the relevant service.

For this policy, a child is a person under 18.

A person under 18 should contact us with a parent or lawful guardian before submitting enrollment or assessment information. Where access for children is offered, it is subject to the relevant eligibility arrangements, verifiable parental or guardian consent where required, and applicable child-data safeguards.

We do not direct lead-generation advertising at minors. Children's information is not used for targeted advertising, and any child-related tracking or monitoring must meet applicable restrictions and expressly applicable exceptions. A parent or guardian who believes a child's information has been submitted without the required permission can contact us to request review and appropriate deletion.

You can contact us to:

Ask about the personal information we hold and how it is used.
Request correction of inaccurate or incomplete information.
Withdraw consent for a specified purpose or communication channel.
Request deletion of your account or personal information.
Raise a concern about profiling, sharing, security or other data handling.

We verify requests using proportionate information and respond within the applicable legal timeframe. Withdrawal does not invalidate processing lawfully completed before withdrawal. We explain any lawful restriction on a requested correction, disclosure or deletion.

Additional statutory rights, including nomination and escalation to the appropriate authority or Data Protection Board, apply where the relevant provisions are in force and applicable. Nothing in this policy limits rights available under applicable law.

Privacy and grievance contact

Email: future.academy.net@gmail.com
Address: West Bengal, India

Please include your contact details and enough information for us to understand the request. Do not email passwords, OTPs or unnecessary identity documents.

We acknowledge grievances within 48 hours and address them within one month, or within any shorter period required by applicable law. If a request cannot be fulfilled as sought, we explain the reason and the available escalation route.

We may update this policy when our services, providers, data practices or legal obligations change. The updated version will show its effective date and last-updated date.

Where a change materially affects how we use your information, we provide an appropriate notice and obtain fresh consent where required before introducing the new use. Merely continuing to browse our website does not substitute for consent that the law or a platform requires us to obtain separately.